FREQUENTLY ASKED QUESTIONS
At PastelVow , we strictly shoot all makeup products under professional soft natural light to match the real item as closely as possible. However, minor subtle differences in powder shade, shell glossiness or embossed detail may appear because of monitor color calibration, personal screen brightness and different production batches. Every cushion, eyeshadow palette and blush compact passes our multi-step quality inspection, with intact texture and complete functions guaranteed.
Your order sales receipt will be automatically sent to the email address you filled in during checkout on urupkidshop.com. You can also log into your PastelVow member account on URUPKIDSHOP, enter the “My Orders” page, select your target order and click “View Receipt” to download or preview your digital receipt anytime.
- Log in to your URUPKIDSHOP account and locate your order within 30 days after delivery.
- Submit a return request with clear photos of the intact, unused makeup product and original packaging.
- Wait for our customer service team’s confirmation email with authorized return shipping instructions.
- Send back the item following the guide, and we will process your full refund after we receive and inspect the returned goods.*Note: Opened, swatched or damaged makeup cannot be accepted for return due to hygiene regulations.
Most core daily makeup lines of PastelVow on URUPKIDSHOP will be restocked regularly, including classic neutral eyeshadow palettes and popular cushion foundations. Limited-edition embossed compact series may not be reproduced once sold out. You can click the “Notify Me When In Stock” button on the out-of-stock product page; we will send an email alert to you immediately after replenishment arrives.
PastelVow (URUPKIDSHOP) provides worldwide shipping service. We support delivery to most regions across North America, Europe, Southeast Asia, Australia and more. You can check the full list of available shipping countries and corresponding delivery fees on the Shipping Policy page of urupkidshop.com during checkout.